Jumbo has almost 50 years of experience in the travel industry. It’s a leading global destination management company (DMC), offering a broad range of in-destination services and products to tour operators and travel agencies worldwide. The company is part of Alpitour World, one of Europe’s largest travel groups and a market leader in Italy. Together, its five business divisions cover the full tourism value chain: Tour Operating, Aviation, Hotel Management, Incoming, and Travel Agencies.
Dome Consulting builds the technology used today by major tour operators and leading destination management companies worldwide. Jumbo is one of the clearest examples of this journey: since 2019, the two companies have grown a relationship that started as a single implementation and has evolved into an increasingly deep technology integration.
Six years, three modules, and one underlying question: what does it take for a partner’s technology to become the backbone of operations for a company with an international footprint? This is the story of Jumbo.
The challenge: scaling without losing control
Before working with us, Jumbo’s main challenge was finding an operating system built specifically for selling excursions, with a focus on in-destination sales and operations. As Jumbo puts it, the need was clear: leave traditional processes behind and “keep pace with the speed and volume of demand our business was seeing.”
In practice, that meant running the business on manual tickets: every in-destination sale was logged on paper and later had to be entered into the system one by one. It worked, but it couldn’t scale at the same pace as the business – creating administrative overhead, eating up time, and leaving room for errors that Jumbo needed to cut down on in order to keep growing.
It’s a challenge many other DMCs and tour operators running at scale will recognize: volume grows faster than manual processes can keep up with.
POS integration, automation, zero friction: how the solution works
Jumbo’s key motivation for starting the partnership was automating the integration of in-destination excursion tickets into an operating system. Our technology enabled that shift: a direct POS integration that processes and records every booking automatically, eliminating manual work and streamlining operations in real time.
Today, Jumbo’s day-to-day operations run on three closely connected modules:
- Excursions.
- Circuits.
- Transfers.
Less paper, more scalability: the results
Our technology has given Jumbo a highly scalable platform, helping them make better use of resources and improve operational profitability by eliminating repetitive manual tasks – and, with that, reducing the margin of error. The impact shows up especially in three areas:
- Less time spent loading bookings.
- Less paper in the in-destination sales process.
- The ability to scale operations without adding administrative headcount.
But the number that best sums up that leap is this: from the initial rollout in 2019 to today, the volume of business running on Dome Consulting’s technology has grown by 600%. What started in 2019 as the Excursions module now covers Jumbo’s entire business – including Transfers and Circuits – across every country where the client operates.
That growth shows no sign of slowing down: ticket sales through Dome are growing at a rate of 15% a year, with close to 450,000 passengers projected to be managed through the platform in 2026.
That growth hasn’t been limited to volume – it has also translated into reach. Thanks to Dome Consulting’s connectivity, Jumbo has been able to:
- Operate in Caribbean destinations.
- Connect directly with transport providers in Spain.
- Sell in-destination activities and transfers through mobile devices.
- Connect with European tour operators.
From a single module to a full ecosystem
Our relationship with Jumbo has grown steadily and strategically – far from a one-off software rollout. We started in late 2019 with the launch of the Excursions module. Five years later, in 2024, we expanded into the Circuits module, and by late 2025 we added Transfers management. We’re now working with Jumbo to complete the full migration of their transfers operations onto our technology ecosystem.
This journey – from a single module to an increasingly complete operational integration – is itself one of the strongest arguments in this story: this isn’t a software sale; it’s a relationship that has grown alongside the business.
Why leading operators choose Dome Consulting
For Jumbo, our biggest differentiator as a technology partner isn’t just technology – it’s the people behind it.
“Dome’s technology has been a real step change for Jumbo’s operations. Moving from manual processes to an integrated, automated environment has given us a new level of scalability and efficiency. But beyond the strength of the infrastructure, the real differentiator is the team: their professionalism, closeness, and deep understanding of our business make Dome a key strategic partner of our growth.” – Gema Domínguez, Operations Director at Jumbo
Overall, what Jumbo values most about its relationship with Dome is:
- Technical integration with their network of clients and suppliers, enabling direct, tailored connections.
- A shared vision for the future: we continue working side by side to evolve the technology toward increasingly adaptable solutions that meet the market’s changing needs.
As Jumbo puts it, that partnership has made us “a true strategic partner, rather than just another vendor.”
Stories like Jumbo’s are why more large-scale tour operators and DMCs choose Dome as their go-to technology partner for in-destination sales operations.
We’re still writing the next chapter
The full Transfers migration is now underway, with an eye on technology that keeps adapting to market needs. Together, these show that the relationship between Jumbo and Dome is bigger than this one case. Technology built together with the client – and with the right people behind it – becomes more than a tool. It becomes a true growth partner.
Jumbo’s journey – from manual tickets to a complete technology ecosystem – is also the journey we want to keep building with other DMCs. Many face the same challenge: scaling their operations without losing control or the closeness they share with their partners and suppliers.
“The relationship between Dome Consulting and Jumbo has driven progress for both companies. Jumbo is a partner with the knowledge, scale, global reach and experience needed to keep improving Dome Consulting’s products. For its part, Dome has put in the daily work to keep up with Jumbo’s growth and business needs.” – Toni Nieto, CEO of Dome Consulting
The mutual growth is, at its core, the best definition of what we mean by partnership: not a technology that gets installed and forgotten, but one that grows at the same pace as the business it serves. We continue working hand in hand with Jumbo on the next chapter of this story – with the same commitment to shared growth with every client who puts their trust in us.
Want to see how Dome Consulting could support your operation? Book a demo with our team
